TERMS & CONDITIONS | BOOKING POLICY
Check-In & Check-Out Policy
1. Check-in time (room) is at 1400hrs and Check-out time (room) is at 1100hrs.
2. Early check-in and Late check-out are subject to availability of room and not allowed on the public/school holidays & peak season (June - August).
3. Late check-out between 1100hrs - 1400hrs will be charged MYR 100.00 per room. Exceeding check-out time after 1400hrs will be charged as additional one (1) room night charges.
4. Guests are required to present a passport or identification card and booking confirmation invoice during check-in for registration & Malaysia Tourism Tax collection purpose.
5. We accept payment by cash, online bank transfer, QR pay & credit/debit card.
6. Currency change service is Not provided.
Hotel Policy
1. Breakfast is included based on the maximum room capacity.
2. Extra mattress is Not provided. All bookings must be according to the number of beds in the room.
3. Additional adults exceeding the maximum room capacity will incur a penalty of MYR 250.00 exclude 8% SST per adult per night.
4. Complimentary mineral water is provided upon check-in only.
5. No pets allowed and guest is Not allowed to bring all electrical appliances such as electric kettle, rice cooker, iron, portable stove and hair dryer.
6. There is No television (TV) in the room/chalet and we do Not have lift in our building.
7. Free WI-FI access at the lobby area only.
8. Room service is Not provided. Make up room is upon request and available everyday at 0800hrs - 1700hrs.
9. Guest shall take all reasonable and proper care of the room and its furniture, amenities, fittings and effects in or on the property and leave them in the same state of condition as at the commencement of the stay period. The resort reserves the right to charge accordingly if any damage caused by guest to our belongings before check-out.
10. Our property is Non-alcohol area and smoking is Prohibited inside all AC rooms, hall and restaurant/dining area. Failure to do so will result in a penalty of MYR 500.00.
11. The resort will not in any way whatsoever be responsible for any loss or damage to the guest's belongings.
12. The resort reserves the right to alter, amend, delete, or add the conditions at any time without prior notice.
Cancellation, Amendment & Refund Policy
1. All payment made after confirmation is Non-refundable and cannot be cancelled, however request of Date Amendment or Postponement booking can be made.
2. Request for Date Amendment or Postponement booking can be made one time within seven (7) days before travel date with reasonable reason and depends on the room availabilities and peak surcharge apply.
3. The new travel date is valid until October only (same year). Otherwise, the payment will be non-refundable.
4. The resort reserves the right to alter, amend, delete, or add the conditions or withdraw the package with seven (7) days notice.
Taxes/Fees Excluded From All Bookings
Malaysia Tourism Tax
Island Service & Access Fee
Payable directly at the Kuala Besut Jetty by Cash Only.
* Malaysian
Adult : MYR 5.00/person
Infant, child, senior citizen & disable person : Free
* Non-Malaysian
Adult : MYR 20.00/person
Infant, child, senior citizen & disable person : MYR 5.00/person
Marine Park Conservation Fee
Payable directly at the Kuala Besut Jetty by Cash, Credit Card or e-Wallet.
* Malaysian
Adult : MYR 5.00/person
Child & senior citizen : MYR 2.00/person
Infant & disable person : Free
* Non-Malaysian
Adult : MYR 30.00/person
Child & senior citizen : MYR 15.00/person
Infant & disable person : Free
Remarks for All Fees/Taxes
Infant Age : 0 - 5 years old
Child Age : 6 - 12 years old
Senior Citizen Age : 60 years old & above
Safety and Disclaimer
1. Participation in any activity on the property is the responsibility of the guest and is done so at their own risk.
2. The resort accepts no liability for accident, loss of property or personal injury whilst on your stay.